Ready to make a splash in your career? WaterNSW is seeking an experienced Water Regulation Specialist (Full-Time, Permanent) to join our Customer Assessments & Approvals team.

Reporting to the Water Regulation Team Leader, you will play a pivotal role in delivering effective water regulation outcomes across NSW. This position involves assessing a diverse range of water management applications, and responding to customer enquiries and complaints with professionalism, sound judgement and technical expertise. A key component of the role includes undertaking field inspections across NSW, providing valuable on-the-ground insights to support regulatory assessments and decision-making. In addition to your technical responsibilities, you will be a trusted advisor and mentor within the Water Regulation team, sharing your expertise to support colleagues, build capability and promote consistent, high-quality regulatory outcomes. You will contribute to the delivery of accurate, timely and customer-focused assessment and approval services, while ensuring compliance with legislative, regulatory and policy requirements.

This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you'll be supported to build a rewarding career.

Note: Preferred locations for this role is Nowra, Albury, Hunter Hub (Beresfield) or Narrabri. However, we are open to considering having the successful candidate based anywhere in NSW where we have a WaterNSW office.

Our Perks and Benefits:

At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that's why we offer a load of benefits:

• Flexible working.
• Work a 9-day fortnight at Full pay on the Enterprise Agreement.
• Up to 16 weeks paid parental leave.
• Fertility leave.
• Corporate wear allowance.
• Professional development and educational assistance.
• Access to remote area benefit packaging (based on work location).
• Salary starting from $116,094 base + super.
• And so much more!.

Position Purpose:

The Water Regulation Specialist is responsible for managing complex customer queries, assessment and approval requests and complaints, whilst supporting and coaching others within the water regulation team to ensure WaterNSW can deliver exceptional customer service through the provision of accurate, timely and consistent assessment and approval services whilst maintaining compliance with legislation and regulatory guidelines; whilst putting safety first.

What you'll do:

• Review and process complex licence, dealing & approval applications, to meet customer requirements and ensure compliance with legislation and WaterNSW standards, policies & procedures.
• ​Provide high level customer service to stakeholders, resolving escalated customer queries and complaints and providing information where required in a timely manner.
• Provide education, coaching and support to stakeholders to improve A&A standards of service provision.
• ​Support legal activities including reviewing, finalising, and submitting necessary documentation and attending court proceedings where required.
• Ensure objections are managed effectively to ensure compliance with regulatory requirements.

What we are looking for:

• Diploma or degree in relevant discipline, or relevant equivalent industry experience in a regulated environment of processing customer applications.
• Demonstrated capability in using complex spatial and mapping platforms to assess constraints and impacts on applications.
• Strong customer focus mindset, with excellent customer service skills and experience to respond to customer enquiries and resolving customer conflict, in an appropriate manner.
• Knowledge of regulatory frameworks, including how to review, interpret and apply legislation within the workplace.
• Willing to travel around NSW and has a current NSW Drivers License.

Who we are:

WaterNSW operates the state's dams, capturing and storing water, and then supplying it ready for distribution - for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state's water, delivering two thirds of all water used in NSW.

We're the people taking care of the state's water at the source - capturing, storing, delivering.

How we will support you:

At WaterNSW, we balance flexibility - and the way we work - with the needs of the business, our teams, and us as individuals. When it comes to working in an office, we work in a hybrid way. If you're required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week. We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities.

Our commitment & culture:

No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public. WaterNSW is committed to building a workforce that reflects the diversity of the communities we serve. We strongly encourage Aboriginal and Torres Strait Islander peoples, Veterans, and people from all backgrounds to apply. We celebrate the unique perspectives, knowledge and lived experience you bring and are committed to ensuring an inclusive, supportive and respectful workplace for everyone. Find out more at waternsw.com.au.