Employment type: Full-time.

Join Nindethana as a Seed Officer to provide sales and support to our customers, administering and processing orders while making a lasting impact on Australia's native landscape and biodiversity.

About Us

It all starts with a seed. From something so small, we can restore Australia's diverse and iconic ecosystems, we help create healthy, productive landscapes where people and nature thrive.

Nindethana, a Greening Australia company, sources and sells the largest range of high-quality native seed in Australia, harvested from diverse regions across the country, to power restoration success.

We draw on over 70 years of experience to provide expert advice and service to customers and native seed suppliers. We're also working within the wider restoration industry to grow the Australian native seed sector, ensuring a sustainable seed supply to support Australia's unique biodiversity for future generations.

Our name, Nindethana, comes from the language of the Wiradjuri People meaning 'place of corroboree' or 'ours'. It reflects our commitment to collaborating with First Nations Peoples and the broader community to protect the incredible diversity of our native landscape.

About the Role

We are seeking a Seed Officer to provide exceptional customer service, sales support, order processing and inventory management in Menang Country.

The position is accountable for administrative and technical support of Nindethana's customers and general business operations. You will work within a team environment based at our office/storage facility in Albany.

Key Activities

• Respond promptly and professionally to customer queries and orders via phone and email.
• Provide practical advice to customers in relation to seed enquiries.
• Develop and maintain positive relationships with new and existing customers.
• Assist with resolving customer complaints.
• Assist with the scoping and delivery of customer orders:
  • Species selection.
  • Problem solving and advice.
  • Stock selection, quoting and re-ordering.
  • Seed pre-treatments, cleaning, testing.
  • Order packaging, dispatch and invoicing.
• Contribute to processing seed receivals, applying quality control processes with all seed stock.
• Contribute to data and record keeping within inventory system.
• Accurately cost and price customer quotes/orders, generate invoices and process payments.
• Assist other Nindethana staff across relevant areas as required.
• Understand and correctly apply the Company's Health and Safety Policy, Standards, Procedures and training and ensure they are complied with.

About You

The Essentials:

• Strong oral and written communication skills, with a clear and respectful phone manner.
• Demonstrated sales and customer service experience.
• Strong administrative abilities, including data entry and management.
• Proactive approach to problem-solving, with a focus on addressing and resolving customer concerns.
• Comfortable working in a small team environment, with a willingness to support broader tasks when needed and take initiative where appropriate.
• Ability to follow established processes while managing tasks independently and adapting to shifting priorities when needed.
• Confident using IT systems such as Microsoft Office (including Excel and Word), with a willingness and ability to learn new platforms, including our business management system (Microsoft Business Central).

The Nice to Haves:

• Experience in native seed, nursery, ecology or similar.
• Qualification in horticulture, conservation and land management, or bush regeneration.
• Experience with native vegetation management and revegetation.
• Technical knowledge of native plant propagation.
• Technical knowledge of seed cleaning, processing and storage.

What We Offer

• Life Leave: 3 additional leave days each year (pro rata for part-time), for any reason you wish.
• Paid Parental Leave: 12 weeks parental leave at full pay for all new parents.
• Additional Super: 1.25% additional superannuation.
• Employee Assistance Program: 24/7/365 support for you and your family.
• Wellbeing Program: A digital program for better health and wellbeing, supporting you to thrive at work, in health and life.

Nindethana and Greening Australia are Inclusive and Equal Opportunity Employers. We are committed to creating a safe and inclusive environment and welcome and encourage applicants from Aboriginal and Torres Strait Islander Peoples, the LGBTQIA+ community and candidates of any nationality, age, background, disability and gender identity to apply.