Ready to make a splash in your career?

WaterNSW is seeking an experienced Water Regulation Specialist (Full Time, Permanent) to join our Customer Services team.

This position would be based out of the WaterNSW office in either Dubbo, Grafton, Narrabri or Tamworth (all subject to desk availability).

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.

This role offers the flexibility to work around life, your contribution will be valued, and you'll be supported to build a rewarding career.

Our perks and Benefits:

At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that's why we offer a load of benefits.

• Flexible working .

• Work a 9-day fortnight at Full pay on the Enterprise agreement .
• Up to 16 weeks paid parental leave .
• Fertility leave .
• Yearly corporate wear allowance .
• Professional development and educational assistance .
• Salary Range starting from $108,085 Base + Super .
• And so much more! .

What you'll do:

• Review and process complex licence, dealing and approval applications, to meet customer requirements and ensure compliance with legislation and WaterNSW standards, policies and procedures.
• Provide high level customer service to stakeholders, resolving escalated customer queries and complaints and providing information where required in a timely manner.
• Provide education, coaching and support to stakeholders to improve Assessment & Approvals (A&A) standards of service provision.
• Support legal activities including reviewing, finalising, and submitting necessary documentation and attending court proceedings where required.
• Ensure objections are managed effectively to ensure compliance with regulatory requirements.
• Prepare regular reporting as required to monitor and provide insights into the processing of applications. Ensure where possible, applications meet or exceed WNSW customer service standards.

What we are looking for:

• Diploma or degree in relevant discipline, or relevant equivalent industry experience.
• Knowledge of regulatory frameworks, including how to review, interpret and apply legislation within the workplace.
• Extensive experience working within a regulated environment to process customer applications.
• Extensive experience in the use of corporate systems and databases to process requests including the accurate storage and extraction of information to meet audit requirements.
• Excellent customer service skills and experience to respond to customer enquiries and resolving customer conflict, in an appropriate manner.
• Current NSW Drivers Licence.

How we will support you:

At WaterNSW, we balance flexibility - and the way we work - with the needs of the business, our teams, and us as individuals.

When it comes to working in an office, we work in a hybrid way. If you're required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.

We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities .

More about our team/ culture:

No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.

Who is WaterNSW? .

WaterNSW operates the state's dams, capturing and storing water, and then supplying it ready for distribution - for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state's water, delivering two thirds of all water used in NSW. .

We're the people taking care of the state's water at the source - capturing, storing, delivering. Find out more at waternsw.com.au.