Customer Lead, Water Sector Services Team


Bureau of Meteorology



Salary etc:

$100,075 - $112,725 p.a. + 15.4% super. Ongoing.



The Customer Lead in the Water Sector Services Team is dedicated to increasing the value and impact the Bureau delivers to Australia's water sector The position has a particular focus on state and territory lead water policy agencies and large water utilities. The Customer Lead coordinates the delivery of products and services to these customers; contributes to the Bureau's role in water information management; maintains and extends relationships with organisations that provide water data to the Bureau; develops and promotes standardised water information practices; and undertakes other projects and initiatives as required.

The Customer Lead is a strategic leader and communicator who will coordinate engagement and customer service to maximise the value and impact the Bureau delivers to water sector customers. They deeply understand customer needs, pain points, and strategic objectives, and coordinate customer services that deploy the Bureau's extensive weather, water and climate capabilities. They are highly self-motivated, agile and work within a team and with internal stakeholders across the Bureau. They also assist in the administration of the Water Regulations 2008.

The Customer Lead may be assigned specific leadership responsibilities for a particular customer, group of customers, a critical Program function or development of an opportunity. They will develop deep subject matter expertise to support their leadership responsibilities.
Strong written and verbal communication skills are essential requirements for the position. Professional experience in water sector organisations (government, academia or private sector) would be highly valued. Experience in water policy and regulation, project or program management and/or solutions delivery would be highly desirable.

This role is part of a national team, which leverages digital platforms for collaboration, while building trusted relationships on the ground in every Australian state and territory. The position can be performed in any Bureau capital city office with some interstate travel required.


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