Visitor Services Officer


Department of Planning, Industry and Environment


Bathurst & Central West, NSW

Salary etc:

$64,779 p.a. + super. (Clerk Grade 1/2) Full-time, Part-time.



  • Bring your exceptional customer service skills to a new and unique environment, promoting a fun experience for visitors and clients!
  • Salary beginning from $64,779 p.a. plus superannuation and leave loading
  • Permanent part-time role, 4 days per week.

The Department of Planning, Industry and Environment (DPIE) is seeking a Visitor Services Officer to work as part of their Place, Design & Public Spaces/Botanical Gardens division.

DPIE and the Botanic Gardens Greater Sydney (BGGS) agency are a group of world-leading staff across multiple fields including science, horticulture, not-for-profit fundraising, sustainable resource and asset management, events and recreation and more. Your role as a Visitor Services Officer is to promote a positive image of the Gardens, encouraging visitor return by demonstrating professionalism, exceptional customer service and strong knowledge of the activities and events held at the Gardens.

Key responsibilities include:

  • Provide assistance to clients and visitors, including attending to enquiries in person, over the counter, on phone and social media, to capitalise on opportunities that enhance visitor experience and knowledge of Botanic Gardens products and services.
  • Undertake sales of merchandise, Venue Hire and tickets including the receipting of money collected, in accordance with policies and procedures.
  • Participate in the development, implementation, and ongoing review of procedures and protocols to provide an improved service.
  • Provide timely and efficient administrative support to the manager as directed, including the provision of accurate visitor attendance records; sales and financial analysis for reports; responses to visitor services enquiries; data collection and analysis; administrative and operational support and general records management to inform decision making for all BGCP sites.
  • Undertake related duties, including operating tours, general area presentation, security of reception areas and the visitor centres, receipt and dispatch of mail and deliveries, administering visitor permits and security passes, in accordance with policies and procedures.

About You

To be successful in this role, you will have:

  • Exceptional communication and customer service skills, with demonstrated experience working in a fast-paced, reception or frontline service area (such as retail)
  • Ability to self-manage and self-motivate within an independent working environment
  • Solid understanding of cash handling procedures, financial software and digital booking software
  • Ability to work outside of normal working hours and on weekends if required
  • Current driver’s licence with the ability to drive manual vehicles

Good to know

A recruitment pool will be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

Our commitment to flexible working:

The NSW Department of Planning, Industry and Environment is committed to ensuring the sector reflects the NSW community it serves. We support an inclusive workplace where staff have access to opportunities and resources at all levels, enabling our team members to drive innovation, productivity, and delivery of high-quality services. We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.

Our commitment to diversity:

The NSW Department of Planning, Industry and Environment recognises that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

How to apply:

View details

Date published:


Closing date: