Advert ID: 20007833
Customer Response Officer
Docklands, Melbourne, Victoria
We love water and love life. What we do makes a vital contribution to Melbourne’s famous lifestyle. We achieve this by supplying high quality drinking water, providing outstanding sewerage services, integrating drainage systems, building resilience to flooding and by enhancing our waterways and land for greater community use. It’s a pride we share in helping to make greater Melbourne a fantastic place to live.
Reporting to the Team Leader Regional Services Maribyrnong you’ll have the opportunity to provide timely, safe and consistent frontline response to, and resolution of, customer issues for waterway, drainage and land assets and services within a discrete geographic area.
As a Customer Response Officer, you will Maintain our customers’ confidence and trust as the region’s waterway manager, provider of valued drainage and land services and streamflow diversion manager. Specifically, for Melbourne Water’s waterway, drainage and land assets within the area of responsibility:
Take care of own and colleagues Health and Safety through identification and reporting of hazards and active involvement in improvement initiatives.
Make an Impact
Become part of a talented and passionate team dedicated to enhancing life and liveability in Melbourne and beyond. Doing truly meaningful work in a supportive and inclusive culture that encourages you to make the most of your talents.
We provide a range of employee benefits that will make your experience working at Melbourne Water both professionally and personally rewarding.
Melbourne Water is committed to flexible working. We offer a variety of flexible arrangements to suit our employees varied needs and the business, including purchased leave, varied start and finish times, working from alternative locations, part time work and 9-day fortnights. We understand that Melbourne Water and our customers benefit from enabling our employees to achieve balance in work and life.
Growth & Development
We’re a curious bunch at Melbourne Water and relish any opportunity to learn something new. We are in the business of enhancing life and liveability, which lends itself to re-imagining what’s possible and challenging the status quo. We offer a variety of learning opportunities; from formal development programs, digital learning content and lunch & learns; to visiting our sites and getting to see our initiatives and projects first hand. We believe that learning happens every day, so we support our people to continuously learn and experiment in the flow of their work, designing their own development path.
Our people are passionate, welcoming and inclusive. We welcome applications from everyone, including people with disability, mature age and young job seekers, members of the LGBTI+ community, and people from culturally diverse backgrounds. Melbourne Water welcomes and encourages applications from Aboriginal and Torres Strait Islander peoples.
Your Skills and Experience
Your ability to establish and maintain collaborative working relationships with internal and external stakeholders such as; members of the general public and
various agencies including VicRoads, EPA Victoria, Department of Environment, Land, Water & Planning, and Catchment Management Authority is required
A background in Parks Management, Natural Resources, Environmental or Drainage would be highly regarded.
How to apply:View details